These are the terms and conditions ("Sale Terms") that apply when you purchase merchandise, gift cards, and/or e-gift cards from the VERVET Denim Website. If you placed an order for merchandise and at least one of the following situations applies to you, then you are confirming your acceptance of and agreement to be bound by these Sale Terms:(i) you placed an order via Vervetdenim.com (desktop or mobile);
(ii) you placed an order via the VERVET Denim mobile app or
For the remainder of these Sale Terms, any order that matches at least one of situations (i) through (iii) listed previously may be referred to as an order that was purchased from the VERVET Denim "Website." Due to the fact that these Sale Terms are subject to change at any moment, please review and then save a copy of these Sale Terms for your personal records prior to your placement of each order.
If you have questions in regards to these Sale Terms and/or any aspect of your order, then please contact the VERVET Denim Customer Service Department by email at firstname.lastname@example.org.
ORDER AND ACCEPTANCE
Each part of an order that you submit to VERVET Denim constitutes an offer to make a purchase. If you have placed your order through the VERVET Denim Website, then, after VERVET Denim receives your order, you will receive an email from VERVET Denim confirming receipt of your order.
If you do not receive an email from VERVET Denim confirming receipt of an order that you placed, please contact the VERVET Denim Customer Service Department at the contact information provided above before you attempt to resubmit for the same order.
Please note that VERVET Denim's confirmation of receipt of your order does not equate to VERVET Denim's acceptance of your order. VERVET Denim is not deemed to have accepted any part of your order until the requested item(s) has/have been shipped and VERVET Denim has sent a Shipment Confirmation Email. You may track the progress of your order on the Track My Order page.
If VERVET Denim rejects your order due to an error in pricing and/or other information, then VERVET Denim will notify you at the email address that you have provided. Once the error has been corrected, VERVET Denim will ask you whether or not you would like to re-submit your order.
If VERVET Denim has notified you that your order has been accepted by sending you a Shipment Confirmation Email or a Ready for Pickup Email, then you will not be required to pay a price that is greater than the order total that is listed in the email.
If VERVET Denim has distributed merchandise that is different from the description of the relevant merchandise (as displayed on the VERVET Denim Website at the time at which you placed your order), then you may request a return or an exchange. For additional details, please review the VERVET Denim Returns and Exchanges Policy.
Although it is unlikely that VERVET Denim would refuse to accept an order, VERVET Denim reserves the right to deny any order for any reason, including where the following situations arise: Error(s) in Billing, Payment, and/or Shipping Information. Some orders cannot be processed due to erroneous information that you have provided, which includes, but is not limited to: Incorrect credit card or debit card number, expiration date, and/or security value. Other incorrect information regarding payment types:
Incorrect billing information (e.g. when you provide billing information that is inconsistent with the billing information that your financial institution has on record).
Insufficient or incorrect information regarding your shipping address (e.g. street address, city, state, zip or postal code, etc.). Suspected fraudulent information.
Some orders cannot be processed due to erroneous information that you have provided, which includes, but is not limited to:
1. Incorrect credit card or debit card number, expiration date, and/or security value.
2. Other incorrect information regarding payment types.
3. Incorrect billing information (e.g. when you provide billing information that is inconsistent with the billing information that your financial institution has on record).
4. Insufficient or incorrect information regarding your shipping address (e.g. street address, city, state, zip or postal code, etc.).
5. Suspected fraudulent information.
If an item of merchandise is delayed out of the VERVET Denim fulfillment center or becomes unavailable, or if there is an error on the VERVET Denim Website pertaining to the order (e.g. an error pertaining to the price and/or description of merchandise), then VERVT Denim may cancel the order. If this occurs, then VERVET Denim will contact you so that you are aware of the situation.
VERVET Denim's policies do not allow merchandise to be reshipped in any way. Any order that is being shipped to a "Freight Forwarding Company" will not be accepted. A complete listing of countries to which VERVET Denim ships can be accessed on the Shipping & Handling page.
RESALE OF MERCHANDISE
VERVET Denim is a private label brand. In order to protect VERVET Denim intellectual property rights, any suspected resale of merchandise for personal and/or business profit is strictly prohibited.
VERVET Denim will not accept any order that is deemed to possess characteristics of reselling.
VERVET Denim reserves the right to cancel any subsequent order from a customer who has been suspected of reselling.
PREVIOUS FRAUDULENT ORDER HISTORY
VERVET Denim may refuse to accept any order if fraudulent activity is suspected.
VERVET Denim may refuse to process any subsequent order from a customer who has a history of placing fraudulent orders.
VERVET Denim may refuse any order that is connected with a previous credit card dispute.
ENGAGEMENT WITH VERVET DENIM AND AFFILIATES
VERVET Denim, Flying Monkey Jeans, and Klique B (collectively the "Company") reserve the right to block from receiving marketing communications and/or the right to remove and/or unsubscribe from all Company platforms any email address, phone number, and/or mailing address that is associated with a customer who has been determined by the Company to possess characteristics of reselling and/or a customer order that has been determined by the Company to be fraudulent.
Company platforms affected by such removal and/or un-subscriptions include,
but are not limited to: (i) any of the Company’s online accounts; (ii) promotional club memberships; (iii) email marketing lists; (iv) text messaging programs; and/or (v) direct mailing lists.
In addition, affected customers may be prohibited from accessing and/or registering for each of the aforementioned platforms in the future.